Rodeta

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Refund and Returns Policy

‌Effective Date: August 3, 2026‌

At UAB Rodeta, we design all our pet accessories — from durable grooming mitts and leak-proof travel water bottles to cozy collars and interactive squeaky plush toys — with care for every furry friend that will use them. We are committed to making sure every customer who shops on www.rodetapet.com receives products that meet our shared high standards for pet safety, quality, and fun. This policy outlines clear rules for returns and refunds of products purchased through our website, with a strict core guideline that ‌no pure “refund only” requests will be approved under any circumstances, unless you have already returned the full, unused product to our designated return address for inspection‌. All terms below apply to every order placed on our e-commerce platform.

1. Eligibility for Return

To be considered for a valid return, your request must meet all of the following requirements:

  • Your return request must be submitted within 30 calendar days from the date you successfully receive your ordered pet product. Requests sent after this 30-day window will not be accepted.
  • The product you intend to return must be in its original, resalable condition: it must be unused, unwashed, free from pet hair, stains, scratches, or any signs of damage caused by you or your pets. All original packaging, tags, user manuals, and free bonus items that came with the product must be included in the return parcel.
  • Customized or personalized products (such as collars engraved with your pet’s name) are not eligible for return, unless the item arrives with manufacturing defects that do not match your submitted custom design.
  • Perishable pet supplies and disposable grooming accessories that have been opened after delivery are not eligible for return, to ensure we can always guarantee pet-safe standards for all products passed to new owners.

We strictly do not accept any requests where you demand a full or partial refund without sending the physical product back to us. Even if you claim the product does not meet your expectations, fails to fit your pet, or does not match your preferred design, a pure refund request without return of the item will be rejected immediately. This rule is set to protect all our customers from unfair inventory loss, so we can keep offering durable, affordable, pet-safe accessories with fast shipping for the whole pet-loving community.

2. Return Process

If your returned item meets all eligibility requirements, follow these clear steps to complete your return:

  1. Before sending back any product, send a return application email to our official contact address reezeb@rodetapet.com. Include your order number, the name of the product you wish to return, and 2 to 3 clear photos that show the product is still in unopened, original condition.
  2. Our customer support team, who are all pet lovers familiar with every product we sell, will review your application within 3 working days. If your application is approved, we will send you the exact designated return address via reply email.
  3. Pack the full product and all included accessories and original items securely in a sturdy parcel to avoid damage during transit. Ship the parcel to the return address we provided, and send us the tracking number of your return shipment once you hand it over to the logistics provider.
  4. You are responsible for covering all shipping costs to send the returned item back to our warehouse, unless the product you received has confirmed manufacturing defects, or we made a mistake that sent you the wrong product completely different from what you ordered.
  5. Once our warehouse team receives your returned parcel, we will conduct a full inspection of the product to confirm it meets all return eligibility rules. We will complete this inspection process within 5 working days after we sign for the delivery.

3. Approved Refund Terms

After we pass the inspection of your valid returned product, we will process your corresponding refund request following these rules:

  • For standard returns of unused, eligible products that meet all requirements, we will process your refund back to the original payment method you used for the order. The full refund amount will cover the exact price you paid for the returned product, excluding the original shipping fee you paid for the initial delivery to your address.
  • If the product you received has confirmed manufacturing defects (such as broken stainless steel teeth on a dematting tool, leaky seals on a travel dog water bottle, or loose stitching on a pet toy that makes it unsafe for pets), we will fully cover your return shipping cost, and process a 100% refund of the total amount you paid for this item.
  • If we made a delivery error and sent you the wrong product, we also offer you the optional choice to let us send you the correct item you originally ordered for free, instead of processing the refund after we inspect the returned wrong item.
  • The refund will arrive in your original payment account within 7 to 14 working days after we confirm the product passes our inspection, based on the processing speed of your payment service provider.

No partial refund without product return, no full refund without returning the physical item, and no refund for products that you have already used with your pets can be approved under this policy. This consistent, fair rule makes sure every customer gets the same transparent service, and helps us keep supplying high-quality, 100% non-toxic pet accessories at affordable prices.

4. Exchange Policy

If you want to exchange a product for a different size, different color, or other pet accessory listed on our website, we support free exchange services for eligible items within the 30-day return window:

  1. Submit your exchange request via email, and specify which new product you want to exchange for. Our team will confirm the stock status of the new item for you.
  2. Send the original product you wish to exchange back to our designated return address following our return process, and pay for the return shipping fee.
  3. After we inspect and confirm the returned product meets eligibility rules, we will ship the new exchanged product to your address for free. You will only need to pay the price difference if the new product you select has a higher unit price than the original item you purchased.

5. Contact Information

If you have any questions, concerns, or need to submit a return or exchange application, reach out to us via the following details:

  • Company Name: UAB Rodeta
  • Contact Address: Raudondvario pl. 101, LT-47184 Kaunas, Lithuania
  • Contact Email: reezeb@rodetapet.com
  • Contact Phone: +(370) 685 43768
  • Official Website: www.rodetapet.com

Our customer support team will respond to all your inquiries within 3 working days. All terms in this Refund and Returns Policy are designed to create a fair, secure shopping experience for every pet owner shopping with us.