Effective Date: August 3, 2026‌

At UAB Rodeta, we are a team of passionate pet lovers dedicated to crafting cozy, durable, 100% non-toxic pet accessories for every furry friend, from gentle grooming mitts and leak-proof travel water bottles to soft interactive squeaky toys and unique, breed-fit collars, with zero harsh chemicals used in any of our product lines. This Shipping Policy applies to all orders placed on our official website www.rodetapet.com, to ensure every customer can receive their carefully selected pet-safe items quickly, securely, and with full transparency over every step of the delivery process. We strictly follow all terms outlined below for every order, with no hidden fees or unexpected delays for our community of pet owners.

1. Order Processing Timeline

All orders submitted to our website go through our strict pre-shipment quality checks to confirm every item you ordered meets our high standards for pet safety and durability before being handed over to logistics partners:

• Every paid order will be confirmed within 24 working hours after successful payment verification. Our team will send you an order confirmation email to your registered email address right after verification, listing details of your purchased pet products, shipping address, and estimated delivery timeline.
• Standard order processing time is 1 to 3 working days from the date of payment confirmation, excluding public holidays and weekends. During peak shopping seasons or popular new pet gear launch events, processing time may extend to a maximum of 5 working days, which we will clearly notify you of via email on your order confirmation page.
• Before shipment, every single item will go through a double check: we confirm no manufacturing defects, no loose stitching, no broken components, and all product labels that mark pet-safe non-toxic materials are intact. This step ensures you and your beloved fur pal get a product that is ready for safe, fun use the moment you open the package.

2. Shipping Regions & Delivery Time

We currently offer shipping services to the following regions, with clear estimated delivery timelines for each destination:

• ‌Domestic Lithuania Shipping‌: All orders within Lithuania will be delivered via our trusted local logistics partners. Standard delivery takes 2 to 5 working days after your order is marked as shipped, with tracked door-to-door service. We offer free standard shipping for all orders over €35 sent to Lithuanian addresses.
• ‌EU Regional Shipping‌: For all orders sent to other European Union member states, we use certified cross-border logistics providers with full tracking support. Estimated delivery time ranges from 5 to 12 working days after shipment. All packages are shipped with complete customs documentation to avoid unnecessary clearance delays.
• ‌International Shipping (Select Destinations)‌: We currently offer international shipping to Norway, Iceland, Switzerland, and the United Kingdom. Delivery timelines for these regions range from 7 to 18 working days after shipment, depending on local customs processing speed. For international orders outside of the EU, you may be required to pay local import duties or value-added tax that apply in your country of residence. These additional fees are determined by your local government authority, and are the sole responsibility of the customer, which UAB Rodeta cannot control or pre-calculate at checkout.

As part of our core value of bringing great value to all pet owners, we always prioritize safe, stable shipping routes over the cheapest unvetted options, to make sure your pet accessories arrive in perfect condition, no matter where you are located.

3. Shipping Costs

All shipping fees are clearly displayed to you at the checkout page before you confirm your order and make payment, with no hidden charges added later:

• For Lithuanian orders under €35, the flat standard shipping fee is €3.99.
• For EU regional orders, flat shipping fees range from €5.99 to €9.99, calculated automatically at checkout based on the total weight and size of your ordered items, and your specific destination country. Free shipping is available for all EU orders over €75.
• For our supported international destinations outside the EU, flat shipping fees start from €12.99, with exact cost shown during the checkout process.
• If you want to choose expedited express shipping for faster delivery, you can select the expedited option at checkout, with corresponding expedited fee clearly listed. Expedited orders will be prioritized for processing, and delivered to Lithuanian addresses within 2 working days, to EU addresses within 3 to 7 working days, and to our supported international destinations within 5 to 10 working days.

4. Shipment Tracking & Delivery Updates

As soon as your order is handed over to our logistics partner, we will send you a dedicated shipment notification email that includes your unique tracking number, and a direct link you can use to check the real-time status of your package:

• You can enter your tracking number on our website’s “My Account” section under “Order History” at any time, or paste it on the logistics provider’s official tracking page to view the latest location and estimated delivery time of your pet accessories parcel.
• Our customer support team will monitor your shipment status automatically. If there are unexpected delays, such as severe weather, temporary logistics network disruptions, or local public health events that affect delivery speed, we will notify you via email immediately, and provide you with updated estimated delivery information.
• All our parcels require a signature confirmation upon successful delivery, to ensure your package is safely handed over to you, with no risk of loss when left unattended at your door.

5. Undelivered, Lost, or Damaged Packages

If you encounter issues with your shipment, we follow the following rules to resolve the problem for you quickly:

• If your tracking information shows the package is marked as delivered, but you have not received your parcel, please contact us within 7 days after the marked delivery date. Our team will open an investigation with the logistics provider immediately. Once the package is confirmed to be lost during transit, we will offer you the choice between a full refund of your order amount, or a free re-shipment of your full ordered pet accessories.
• If you receive a parcel with obvious outer packaging damage, and the inside pet product is broken or unusable because of transit damage, please take clear photos of the outer damaged packaging and the damaged product within 24 hours after you sign for the delivery, and send them to us. We will cover 100% of the cost to resend you a brand new replacement item for free, with no extra fees charged to you.
• If you provide an incorrect or incomplete shipping address at checkout that causes the package to be returned to our warehouse, you will be responsible for paying the additional reshipping fee to have the parcel sent to your corrected valid address. We will reach out to you promptly if the logistics provider reports an invalid or incomplete address to us.

6. Contact Information

If you have any questions about shipping timelines, tracking status, shipping fee calculations, or other delivery related inquiries, feel free to reach out to us at any time:

• Company Name: UAB Rodeta
• Registered Address: Raudondvario pl. 101, LT-47184 Kaunas, Lithuania
• Contact Email: reezeb@rodetapet.com
• Contact Phone: +(370) 685 43768
• Official Website: www.rodetapet.com

Our customer support team will reply to all your shipping related inquiries within 3 working days, to make sure your pet safe, cozy accessories can reach you and your furry friend as smoothly as possible.